Quality management systems). Apply these principles to your restaurant concept. (Quick Service restaurant) REQUIREMENTS: The case study needs to include the following points: Analysis • Introduction – what is quality? Discuss your understanding of the concept of quality. Why do you think it is relevant in hospitality? • Compare and contrast different quality systems used in the hospitality industry international. ISO 9000:2015 – Quality Management System in hospitality industry VS Michelin Star link from my course about Michelin Star https://restaurantengine.com/michelin-star/ https://www.vanityfair.com/culture/2015/09/top-chefs-michelin-stars https://www.tripsavvy.com/about-michelin-stars-1329159 ISO https://www.youtube.com/watch?v=_FnQPUpJ6-Y • Critique the systems Pro, Con and Change • Apply the ISO principles to your restaurant concept Restaurant concept is Quick service restaurant (healthy salad bowl, like Subway you can customise a sandwich my concept is the same but salad bowl) • Evaluate the future of quality measurement systems given the current online environment and use of technology
