the case study is about Analyzing the aspects of operational management in regards to the supply chain management in a tertiary hospital preferably in any country in Gulf Cooperation Council
kindly consider the full details of the assignment requirements mentioned in the attached word file named Operation Assignment requirements and ppt file named Operation management Assignment requirements
* Key components of the Assignment:
Part A1:
“Critically evaluate the operations functions within the organisation and the role of the operations manager within the organisation”.
If the organisation is a manufacturer – you are looking to give a summary discussion about its operations, the types of products it makes, any key issues/problems faced etc – and the main aspects of the operations managers role (this differs across industries e.g. an operations manager in a bread factory will be concerned with different things to an operations manager in a computer factory).
Are there any industry standards that the organisation has to meet – e.g. ISO etc – is it meeting standards?
Word count approx.: 750 words
Part A11:
“Draw a Process Chart – showing how customers are processed through operations within the organisation”
Here you have some degree of flexibility – as a Process Chart of how customers are processed from start to finish is a typical example. You can however choose to use a different example to illustrate with a Process Map – other popular choices include Quality Management Process Chart, Fault Finding Process Chart etc.
The Process Chart should fill a minimum of a half page of detailed steps – and a maximum of one whole page – and example is shown on the next slide. (Free word count for the Process Chart)
Part A11 Continued:
Critically discuss how the Process Management should be planned in the organization to achieve operational excellence. Support your answer by illustrating:
Process Analysis and Improvement– (approx. 200 words)
Customer Service Strategies– (approx. 200 words)
Inventory Management– (approx. 200 words)
Scheduling Operations–(approx. 200 words)
Purchasing and Supplier Management–(approx. 200 words)
Total for Section A11: 1000 Words
Part A111:
“Identify if the organisation is implementing any LEAN processes”. If it is not using LEAN – discuss a part of the organisation that could benefit by it”
This section is looking for specific examples of LEAN in your case study – as we did in class with the Toyota case example – and Bolton Hospital example.
There are often initiatives going on at different times in different parts of an organisation aimed at reducing waste (we did 7 types of waste with Toyota).
You have the flexibility to identify any such examples in your organisation case study.
Word count: approx. 700 words
Part B:
“Managing Capacity is the most tricky part of Operations Management”
This section is about discussing specifically how your organisation manages capacity.
Is Managing Capacity straightforward – i.e. are forecasts reliable/predictable – to enable accurate capacity planning?
When there is variation in demand – how does your organisation case study adjust capacity when required?
Word count: approx. 700 words
Part C:
“Collate all your findings about the organisation and draw concrete conclusions and draw some recommendations for the organisation”
This section is looking for you to summarise your key findings.
Based on your findings, you can make some recommendations for the future – improvement suggestions etc.
Word Count: approx. 500 words.
* Assignment Notes:
Executive Summary:
Written last – placed first.
Include:
The issue
How you investigated it
Key findings
Future recommendations
Half a page
Introduction:
More detailed
Introduces the document & contents
Introduces the company
Does not include findings, recommendations etc.
Approx. 350 words.
Part A1: Current Operations – in your case study.
(Not Marketing, Not HRM– OPERATIONS).
Compare to industry standards.
Role of the Operations Manager – in your case.
Illustrations to support text.
Approx. 750 words
Part A11:
Draw a Process Chart specific to your case study
Use your company example to show:
Process analysis and improvement ( approx half a page)
Customer Service Strategies ..
Inventory Management ..
Scheduling Operations ..
Purchasing and Supplier Management ..
Approx. 1000 words in total
Part A111:
Identify some specific examples of Lean.
Draw a Lean Table to illustrate one example.
If you can, Draw a Value Stream Map from your table.
If the company does not use Lean – identify where it might be used, how, & potential benefits – be specific.
Approx. 700 Words
Part B:
Discuss how Capacity Management is being used in the organisation.
How does their approach compare to Capacity Management theories? – but limit the theory text.
Could Capacity Management be better – suggestions?
Approx. 700 words
Part C:
Conclusions and Recommendations
Remember also:
Spelling and grammar checks – this is a M Level
Referencing
Appendices
Diagrams/charts/tables
Approx. 500 words
* Summary: Assignment “Do’s”:
Research the case extensively – why? – to have lots of information to draw from.
Start with key summary notes
Review the Ops theories – but don’t write more than an introduction on any theory topic (theory gets zero marks)
Apply theory to analyse the case study.
Follow the report guidelines in the assignment document.
Remember to “balance” the report 90/10. (case/theory)
