Alex was hired a year ago to lead Bell & Craig Company, a manufacturer of consumer products. Unfortunately, his performance in the first year was nothing to write home about. One major new product had been launched, but the costs were higher than expected, and the potential buyers were not impressed. In a recent survey of employee satisfaction, morale seemed to be at an all-time low. Several key members of the organization had taken jobs with competitors, and the company was experiencing changes in leadership. Required: Assuming you are invited in as a consultant, how do you go about getting Alexs organization back on the track to high performance?
