Discuss on disruptive behaviors, including incivility, has been described in the nursing literature as having a negative impact on nurses, patients, and teamwork and collaboration among the healthcare team. This may be in the form of targeted bullying of one person by a group or another individual, lateral violence between co-workers of the same level, or uncivil or “rude behaviors that violate norms of mutual respect” (Clark, 2014, p. 18). This week, we will look at ways to create healthy workplaces and deal with disruptive behaviors.
Module Objectives:
•By the end of the module, learners will be able to:
1. Describe the negative impact of bullying, incivility, mobbing, and workplace violence on patients, nurses, and the healthcare team.
2. Identify effective strategies to utilize when faced with incivility or disruptive behaviors.
3. Reflect on one’s own civility level in the work environment.
This module contributes to course objective 1. Apply group process and team building skills within the health care team to promote patient outcomes.
This module contributes to AACN Baccalaureate Essential Outcomes:
6.3 Incorporate effective communication techniques, including negotiation and conflict resolution, to produce positive professional working relationships.
6.5 Demonstrate appropriate teambuilding and collaborative strategies when working with inter-professional teams
