Describe the negative impact of bullying, incivility, mobbing, and workplace violence on patients, nurses, and the healthcare team.
2. Identify effective strategies to utilize when faced with incivility or disruptive behaviors.
3. Reflect on one’s own civility level in the work environment.
This module contributes to course objective 1. Apply group process and team building skills within the health care team to promote patient outcomes.
This module contributes to AACN Baccalaureate Essential Outcomes:
6.3 Incorporate effective communication techniques, including negotiation and conflict resolution, to produce positive professional working relationships.
6.5 Demonstrate appropriate teambuilding and collaborative strategies when working with interprofessional teams
