Develop an empathy based interview protocol to capture the experience and needs of a potential customer. If you were interviewing a potential customer what questions would you ask and why? Make sure to develop an introductory script and a set of five questions that would help you design an empathy map.
Assignments Directions
Minimum length requirement is one to two APA formatted pages with at least one outside source (in addition to your text) cited within your paper.
Submit your completed assignment here by clicking the ‘Submit Assignment” button. Please check the Course Calendar for specific due dates.
Save your assignment as a Microsoft Word document.
