Improving Staffing Levels for the Division of Veterans Services The City of Worcester, like many other municipalities, saw struggles around costs during economic downturns. As a result, the city workforce was reduced as an answer to alleviate tax burdens. However, with a better economic outlook, the city administration began to rebuild staffing levels where needed over the last seven years. As the second largest city in New England, Worcester requires proper staffing levels in all departments to meet the demand from its constituents. New census data released shows a 14% increase in population for a total of 206,518. This paper will focus on improving the staffing level for the Division of Veterans Services for the City of Worcester. The Veterans’ Services Division provides support to residents of Worcester who are veterans, currently serving members of the military and their families. In conjunction with the Massachusetts Department of Veterans’ Services, the City of Worcester takes applications and disperses veterans’ benefits (also known as “Chapter 115 Benefits”) enacted through Chapter 115 of the Massachusetts General Law. Support services vary based on individual circumstances but may include financial aid, reimbursement of medical costs and referral services for a variety of issues such as housing, health care, employment, education and other safety net programs. The Veterans’ Services Division assists clients in finding more permanent solutions to meet their needs by referring veterans and dependents to a variety of social service agencies and programs. Individuals found ineligible for Chapter 115 benefits can also receive these referral services. All individuals, regardless of discharge status, time in the service, branch of service, etc. can utilize this office for questions and concerns related to veterans’ benefits, both state and federal. Please use the appropriate links on this webpage to get information on a variety of services, local organizations and frequently asked questions. Applications for . Chapter 115 Assistance Applying for ChampVA Healthcare for Dependents Assistance With Discounted Utility Rate Application Assistance With Education Benefits Assistance With Healthcare Benefits (VA, Masshealth, Etc.) Assistance With SSI/SSDI Applications Assistance With Tax Exemptions Applications Burial Benefits/Flags & Markers Case Management of Chapter 115 Applicants Certificates of Eligibility for VA Home Loans Dental Care Reimbursement (Under Chapter 115) Dependency and Indemnity Compensation (.) Claims Non-Service Connected VA Pension Claims Prescription Drug Reimbursement (Under Chapter 115) Referrals to Community, State and Federal Resources Referrals to Nonprofit Partners Requesting DD214/Records/Medals Welcome Home Bonus and Annuity Applications Mass General Law Chapter 115 can be found at this website 108 CMR will be attached Department of veterans benefits (DVS) minimum Staff level for districts attached Additional facts City of Boston 11 Staff City of Springfield 6 staff City of Worcester staffShow more
